Terms of service

Last updated: October 1, 2026

These Terms govern purchases from and use of the website operated by Tru-Tone Transfers LLC (“Tru-Tone,” “we,” “us,” or “our”). By placing an order, you agree to these Terms and the policies referenced below.

Custom Transfers and Order Details

Our transfers are custom printed using the artwork and order details you submit.

You are responsible for confirming your artwork, final print dimensions, quantities, shipping address, and other order information before submitting your order.

Tru-Tone does not resize customer artwork. Please upload artwork at the exact size you want printed and confirm the dimensions displayed by the ordering system.

Artwork Ownership and Permission

You retain ownership of your submitted artwork.

By submitting artwork, you confirm that you own it or have the permissions necessary for us to reproduce it. This includes any applicable copyright, trademark, publicity, or other rights.

You authorize Tru-Tone and its production providers to use and reproduce your artwork as needed to prepare, produce, and fulfill your order. This authorization does not give us permission to use your artwork in marketing.

We may decline artwork that we reasonably believe infringes another party’s rights, violates applicable law, or cannot be produced successfully.

Artwork Requirements and Review

Artwork must meet the requirements described on our Artwork Guidelines page.

Our team reviews artwork for obvious production concerns. This review is not a design or proofreading service. You remain responsible for spelling, grammar, numbers, design content, colors, and other creative choices in your submitted artwork.

If we identify a production issue, we will contact you before printing. Standard orders do not include a separate customer proofing service or exact Pantone/PMS color matching.

Screen colors may differ from printed colors because screens and printing processes reproduce color differently.

Pricing and Payment

Transfer pricing is based on the total square inches in your order and the applicable pricing displayed during checkout.

Review all charges before completing your purchase. Shipping charges and applicable taxes are shown at checkout.

Payment must be completed before production begins. If a pricing or order error is discovered, we will contact you to resolve it before proceeding. If we cannot fulfill an order, we will refund any payment collected for the unfulfilled portion.

Production Timing

Orders ship within 1–2 business days once we have a printable file.

Friday and Saturday orders ship by Tuesday. Sunday orders ship by Wednesday.

For every order, the production clock starts when we have a printable file. If an artwork issue needs to be resolved, production timing begins once the file is ready to print.

Shipping schedules describe when an order leaves production. Carrier transit time is additional. If a production delay occurs, we will communicate with you.

Shipping

Orders over $75 qualify for free USPS Ground Advantage shipping within the contiguous United States.

For orders that do not qualify for free shipping, USPS Ground Advantage shipping is $6.99 for packages up to 15 oz. Shipping for packages over 15 oz. is calculated at checkout.

Expedited shipping and shipping to Alaska, Hawaii, and international destinations are charged separately.

You are responsible for providing a complete and accurate shipping address. Contact us promptly if you notice an address error or experience a delivery problem.

See our Shipping & Returns page for additional details.

Changes and Cancellations

Changes or cancellations can be requested before production begins. Contact us as soon as possible so we can confirm whether your request can be accommodated.

Once production begins, we cannot change or cancel your custom order.

Returns and the Tru-Tone Guarantee

Correctly produced custom transfers are nonreturnable.

If your transfers have a production defect or do not match the artwork, size, or quantity you ordered because of a mistake on our part, we will reprint the affected transfers at no charge and ship the replacements to you free.

Our production guarantee does not cover errors in artwork or order details you submitted, or damage caused by application or care that does not follow the supplied instructions.

See the Tru-Tone Guarantee page for details. Nothing in these Terms limits consumer rights or remedies that cannot lawfully be excluded.

Pressing and Care

Follow the pressing and care instructions supplied with your specific order. Application requirements may vary between transfers.

If your instructions are missing or unclear, contact us before pressing. Do not substitute generic settings for the instructions supplied with your order.

See our Pressing Guide for more information.

Production Partners

Tru-Tone may use qualified Production Partners to print and fulfill orders. Tru-Tone remains your point of contact for ordering, artwork, customer service, and support.

Website Use and Privacy

You may use this website only for lawful purposes. You must not attempt unauthorized access to the website, customer accounts, or connected systems; introduce malware or malicious code; interfere with the website’s operation or security; submit fraudulent orders; or use automated tools to collect data without our permission.

Website content owned by Tru-Tone, including our logos, text, and graphics, may not be copied or used commercially without permission. Customer-submitted artwork remains the property of its respective owner.

We may restrict or suspend access when reasonably necessary to prevent misuse, protect the website or its users, or comply with law.

Our Privacy Policy explains how personal information is collected, used, and disclosed.

Changes to These Terms

We may update these Terms and will post the revised version with an updated date. The Terms in effect when you place your order apply to that order, unless a change is required by applicable law or agreed with you.

Contact

Tru-Tone Transfers LLC
admin@tru-tonetransfers.com
(844) 740-7777
Monday–Friday, 6:00 AM–5:00 PM PT.