FAQs
GOOD QUESTIONS.
REAL ANSWERS.
Do I need to build a gang sheet?
No. Upload your individual designs and select the quantities you need. Tru-Tone prepares the production gang sheet for you.
How is my price calculated?
Pricing is based on the total square inches in your entire order. Every design and size contributes toward your volume savings.
Is there a minimum quantity?
No. Order one transfer or a hundred—whatever you need.
What file types can I upload?
We prefer AI or PDF artwork. We also accept PSD, PNG and JPG. Raster artwork must be 300 DPI at the final print size.
Can you resize my artwork?
Tru-Tone does not resize customer artwork. Upload it at the exact size you want printed, then confirm the dimensions displayed before submitting your order.
Will someone check my artwork?
Yes. A real person reviews it for obvious production concerns before printing. This review does not include proofreading or design changes. If we spot a production issue, we’ll contact you.
How do I press my transfers?
Follow the instructions supplied with your order. Each shipment includes a Pressing & Care Card with a QR code linking to instructions matched to your transfers.
Who do I contact about my order?
Always contact Tru-Tone. We handle ordering, artwork, customer service and support, wherever your transfers are produced.
What if there’s a production mistake?
We’ll reprint the affected transfers and ship the replacements at no charge. See the Tru-Tone Guarantee for details.
Do you offer free shipping?
Yes, on orders over $75.
STILL HAVE A QUESTION?
Email hello@tru-tonetransfers.com or call (844) 740-7777.
Monday–Friday, 6:00 AM–5:00 PM PT.