THE TRU-TONE GUARANTEE
YOUR NAME IS ON THE SHIRT.
OURS STANDS BEHIND THE TRANSFER.
If we make a production mistake, we make it right.
No runaround. No finger-pointing.
Just the accountability you’d expect from your transfer partner.
OUR MISTAKE. OUR RESPONSIBILITY.
If your transfers arrive with a production defect or don’t match the artwork, size, or quantity you ordered, contact us.
We’ll reprint the affected transfers at no charge.
We’ll ship the replacements to you free.
REAL PEOPLE. REAL HELP.
Send us your order number, a brief description of the problem, and photos showing the issue.
We’ll review it with you and arrange the next steps.
Email hello@tru-tonetransfers.com
Call (844) 740-7777
Monday–Friday, 6:00 AM–5:00 PM PT.
PRESS WITH CONFIDENCE.
Follow the pressing and care instructions included with your order.
Application settings can vary between transfers.
If you’re unsure about anything, contact us before pressing.
We’re here to help.
Our production guarantee covers mistakes we make in producing your transfers.
It doesn’t cover errors in the artwork or order details you submitted, or damage caused by application or care that doesn’t follow the supplied instructions.